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Will Ford Roll Over?
COURTSCIENCE.COM, January 6, 2001 --
THE NEW YORK TIMES MAGAZINEs cover article of December 17,
2000 is about an upcoming trial pitting an attorney, Mr. Tab Turner,
on behalf of his client, against Ford Motor Company. If this case
does not settle, it will be a high stakes, high profile courtroom
drama whose action clearly will turn on an important intuition,
or "central theme."
Very briefly, this case involves an unfortunate young woman who
claims that she was completely paralyzed as a result of a accident
in which her Ford
Explorer, outfitted with Firestone-Bridgestone tires, rolled over. This is
but one of the many SUV "roll over" cases that have come increasingly
to the publics attention. Fords involvement has been especially
highlighted because of issues allegedly regarding the safety of its specific
SUV, the Explorer. The Explorer featured the very Firestone tires that have
themselves become ground zero of an increasingly alarming, accusatory and
publicized scandal of vehicular fatalities and injuries. As the article quoted
Mr. Turner as often declaring, "This is a case of a bad tire on a bad
vehicle."
The Plaintiff claims that Ford and Bridgestone-Firestone knew for quite a
while about the "roll over" problem with the Explorer. Supposedly
the two companies worked together for some time to try an lessen the "roll
over" problem. But, it is asserted that in the end Ford failed to make
the definitive corrective redesign changes in the vehicle because of the
bottom line constraints of time and profit. As a result, it is claimed that
a number of people needlessly have been irreversibly maimed or killed.
This case certainly is one that needs
to be understood from the point of view of its underlying core
intuition or theme.
The place to begin the analysis is with a proposal for a sample statement
of the core intuition. This is only one example of such a core theme
statement. Different attorneys may very well have different intuitions
that could equally well be described and applied to this case.
A sample core intuition/theme
for this case:
"The desperate greed and arrogance of the colossal Ford corporation completely
overrode its responsibility to the ordinary modest and vulnerable customer. Its
time to teach Ford a serious and humbling lesson that it absolutely
can not disregard the basic safety of its customers in such a deliberate, reckless,
dismissive, abusive and destructive manner."
As previously explained in other pages, this theme is an undercurrent of this
entire trial, affecting all the participants, including the attorneys, the witnesses,
the judge, and most crucially, the jury. On this basis, we can examine how each
side might develop its trial strategy to present the strongest possible case.
THE PLAINTIFF -- The Plaintiff begins this case with an
initial advantage, as the core intuition ("central theme") is in
natural alignment with its assertions. The essential job of the Plaintiffs
attorney is to maintain the force of this theme on everyone in
the courtroom through the entire trial. And from the gist of the
NY TIMES
article, Mr. Hunter seems prepared to try and do just this.
The TIMES says he likes to remind people that similar to his clients,
he is but
a single, modest person -- "just a country boy from Arkadelphia." But
in addition, he is also characterized as a tenacious, rapidly moving, tough,
smart, adept, and extremely well prepared attorney who will make very sure
that he will represent the interests of his clients as thoroughly and as forcefully
as possible. Mr. Turner has painstakingly collected a mountain of evidence,
including
important internal Ford documents and direct testimony from key individuals,
with which he can press his attack from what feels to be an inevitably overpowering
and devastating position. He constitutes a most formidable David against Goliath.
One of the first and most crucial steps of the proceeding is jury selection.
The task of Plaintiffs attorney is to pick jurors whose fundamental personal
values resonate with the core theme of this case.
The presence or absence of such a personal orientation in a potential juror can
not be assessed adequately by knowing his/her demographic parameters, or even
by review of extensive questionnaires. The evaluation of the juror can only really
be done in live voir dire, where his/her individual reaction pattern to the theme
can be examined directly.
The evaluation is accomplished by asking the potential juror about a particular
kind of personal experience -- experience that directly relates to the theme
of this case. This is really no different from asking the juror about other categories
of personal experiences, e.g., if she/he has ever had any personal experience
with automobile accidents, with law suits, or with driving Ford vehicles. This
line of questioning does not assess the potential juror with respect to the
specific factual issues of this case. Instead, this set of queries evaluates
the potential
jurors basic, inherent response to the underlying core intuition theme
of this trial.
For example, the potential juror is queried about having had any experiences
in which he/she was wronged, and the party causing the problem/harm avoided taking
responsibility for it. (Even better, would be situations in which the injuring
party was perceived as being more powerful, more dominant, more authoritative
than the victim.) This, of course, is a very common, if not universal, experience.
It will be the kind of scenario people can relate to and can discuss when such
questions are posed to them.
The key point is to learn how each potential juror has handled to such a situation
in his/her experience. This will reflect how a given potential juror will respond
to the bottom line issue of this case.
The Plaintiffs attorney wants jurors who were angry and or self-righteously
indignant about being wronged in such a manner, and who in reaction to their
anger, actively fought for serious compensation. Also acceptable would be individuals
who sought retribution. Plaintiffs attorney does not want potential jurors
who passively resigned themselves to the inflicted harm and did nothing, or who
felt that nothing either should or could be done to correct the situation. Nor
does Plaintiffs attorney want jurors who prominently blamed themselves
as victims for the wronged caused to them.
The Plaintiff must deal with all witnesses consistent with this theme. The key
Plaintiff witnesses need to echo the essence of deliberate and abusive disregard
on the part of the defendant. It is their task to communicate a palpable sense
of this theme to the jury; the jurors need to experience the atmosphere of disdainful
and reckless neglect.
On cross examination, the Plaintiff should work to elicit from the opposing
witness a display of the very behavior for which the defendant is being sued.
The jury
will feel more charged with the desire to punish the defendant if they can
observe for themselves the defendants irresponsibility. The Plaintiff can pose
straight forward questions which will demonstrate the opposing witnesses tendency
to deny, to cover up, to evade, etc., real responsibility for the design of the
Explorer, or for the "rollover" incidents. The attorney needs to specifically
point out these maneuvers each time the witness employs them. This will show
the jury an actual example of the very behavior for which Ford is on trial. If
on the other hand, any of the individual witnesses on cross examination acknowledge
a role in the rollover accidents, then Plaintiffs attorney can demonstrate
their being humbled, and perhaps even remorseful and penitent. This will provide
a first hand demonstration for the jury of what they are expected to do when
they deliberate on the issue of the responsibility of the Ford corporation
itself.
Finally, the Plaintiff needs to keep in mind that all interactions with the
court must also be consistent with the central theme of the case. The judge,
if and
when necessary, must act in such a manner to reflect the notion that wrong
doing is acknowledged and paid for. In the courtroom, therefore, any mistakes
by either
side (including the Plaintiffs side) must be deliberately and fully acknowledged
and promptly corrected. If the judge begins to deviate from his job of catching
and correcting mistakes in the courtroom, then Plaintiffs job is to immediately
point this out to the judge. The judge should be encouraged to consistently
adhere to this strict approach, and when he does, should be openly acknowledged
and
appreciated for doing so.
This brief presentation covers the application of the core intuition (theme)
in the courtroom from the Plaintiffs perspective.
THE DEFENDANT -- The Defendant begins this trial at an initial disadvantage.
As previously mentioned, the thrust of the core intuition of this case naturally
favors the Plaintiff. The Defendant has the more difficult, and the more necessary
task of determining the approach to the core theme that is most beneficial to
its side.
The core theme of this case naturally defines an axis, between denial, evasion,
disregard, and cover-up on the one end, and capitulating, humbling confession
on the other end. The Defendants basic strategy must be designed to break
through the constraint this axis imposes on the thinking and experience of
the entire trial.
The Defendant must first acknowledge that they definitely are a part of "big
business", with all the power and influence that usually accompanies such
an organization. To underscore this, Ford can summarize their vast operations
in this country and worldwide. They can conclude by stating that no organization
can establish, run and effectively control such widespread operations unless
they are ready to take on the challenge and responsibility of being a
very big business.
Ford can then direct its argument to the issue that as big business, they
have two major responsibilities. First, hey must constantly renew their
commitment to accepting this challenge and responsibility of being an efficient
and profitable
company that is global in scope. If they were not willing to accept this responsibility,
they could not continue to exist, and could not make the product that people
want and need. Second, the Defendant has the responsibility of simultaneously
focusing on the safety and satisfaction of the customer, because without loyal
customers, they also could not exist. The Defendant has to state that they
are certain that most thoughtful and aware people appreciate that any thriving
business
has this dual responsibility. And, Ford must declare that they also realize
that most people would understand that these two primary responsibilities may,
at
times, appear to be at odds with each other. Fords job, the argument
must continue, is to balance both these responsibilities in the most workable
manner
possible. The Defendant can detail at some length the overall safety record
of their vehicles, and of this vehicle in particular.
Ford needs to acknowledges that all serious vehicular accidents, including
those that occurred with their vehicles, of course are unfortunate, and some
even tragic.
Fords safety vehicle safety record is no worse, perhaps even better than
all the other major automobile manufacturers. But to in effect cause Ford to "crash" and "roll
over" as just punishment and compensation does not achieve anything productive.
It just promotes an "eye for an eye" policy.
Jury selection is one of the key early steps. To reiterate, potential jurors
are selected on the basis of their personal resonance with the central intuition
or theme of this case, and not by a particular combination of demographic factors.
The Defendant explains that this trial requires jurors who can accept the challenge
and responsibility of the role of being in a powerful decision making position,
in a very big and important trial -- not unlike that of being upper level executives
in a big business, e.g., Ford. The jurors must be able to handle in the most
reasonable and fair manner the responsibility of balancing the different, even
competing, issues offered by the two sides of this case.
The Defendant can test the reaction pattern of each individual, potential juror.
This can be done by posing the same series of queries as already described
under the Plaintiffs section. To repeat, the potential juror is queried
about having any experiences in which he/she was wronged, and the party causing
the
problem/harm avoided taking responsibility for it.
The Defendant, in contrast, is looking for jurors who have felt significant
anger and anguish when they have experienced harm by seemingly indifferent
and reckless
parties, but who have then been able to react other than in an "eye for
an eye" fashion. The Defendant wants jurors who can allow "cooler heads
to prevail"; jurors who in their own prior experience have demonstrated
a tendency to reflect and balance different, even competing, claims
and interests. The Defendant does not want jurors who insist upon "black and
white" or "all or none" type solutions. Nor does the Defendant
want any jurors who can not even admit to feeling angry or anguish when harmed.
When questioning its witnesses, the Defendant must present them consistent
with the experience of balancing different responsibilities. The Defendant
must also
prepare their witnesses for cross examination. They need to learn how to respond
to any line of questioning that attempts to pits the responsibility for safety
in direct conflict with the responsibility to manufacture a worthwhile, profitable
product. Whenever a witness senses he/she is being placed in the trap, by Plaintiffs
attorney, of having to acknowledge such a dichotomy between safety and profit,
he/she must explicitly point out the fact that he/she is being coerced to adopt
such a view by Plaintiffs attorney.
The Defendants cross examination of witnesses, must also steer their responses
away from any forced choice pattern pitting one important issue or interest against
another in an "all or none" fashion.
Finally, when interacting with the Court, the Defendant must also encourage the
Judge to respond by balancing motions, claims, objections from the two
competing parties. Such balancing behavior on the part of the Judge will provide
the jury with an example of what they are expected to do.
This discussion provides an example
from a current case of the value of applying Dr. Yamins to
the courtroom.
If you have any further questions please contact Dr. Yamins.
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